Q:
How do I order or purchase oil paintings from your website?
A: There
are two part oil paintings you can make a purchase from our website, one is from our
"catalogue", and the other is from our "stock", please
refer to the detail listed below :
1>. From "catalogue" --- The images in this section is for order
uses, you can choose the image from the catalogue for your order, and
simply tell us the Item number, size and quantity of each, that is all.
2>. From "stock" --- The paintings listed in this section
are the works ready-made by our master artists with high quality and
only one of each, you can purchase them through
our shopping cart system,
it's simple and easy to operate.
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Q:
Do you have minimum order request? If so, what is
the minimum order?
A: Yes. But in
order to start a cooperation with our new customers step by step, of cause,
also to save your shipping cost, our company stipulate:
Sample order --- No minimum.
Following order --- Minimum $500.
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Q:
Can I
also order other sizes and paintings not listed in your web
site?
A:
Yes you can. Just
send us a high resolution image with request size, we will give you within 24 hours a quote.
Don't forget that we can
also paint top quality oil paintings from any of your
photographs (portrait, pet, house, car, etc.), contact
us for more details.
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Q:
Is the oil painting reproduction all hand
painted? What about the quality?
A:
Absolutely. Our artists use their eyes, hands and senses to paint each
art works. We
use only the best materials, we import high quality oils for producing
the paintings, that is why they can be well collected for several decades without any color fading.
Meanwhile,
all of our artists are well educated through the professional art academy and
most of them have more than 10 years artist career. The most important, we have our independent Inspection
Department, which have a team of 8 master teachers that control the quality of each painting before
shipment. Our company two decades experience has strongly proofed that our
products have enjoyed a well quality reputation in the oil painting market.
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Q: Do you offer a
money-back guarantee? What's your Return Policy?
A:
Yes, do business with Joyo
Art Salon
your satisfaction is 100% guaranteed. We are so
confident in the quality of our oil paintings, that we are
offering a 10-day, no questions asked money-back
guarantee. If you are not completely satisfied, for any
reason whatsoever, with any of our oil paintings, you have
up to 10 days to ship the paintings back by Fedex, DHL or any other
Express way to us in its original packing and we will refund you
immediately the full purchase amount, less shipping cost.
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Q: Any discount
for distributor, wholesaler, reseller or regular orders based on your price list in the website?
A: Yes.
We do offer a great discount based on a certain quantity basis, whatever you are
oil painting wholesaler, distributor or reseller, just feel free to contact with our Exporting
Dept, you will receive a satisfactory reply within 24 hours.
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Q:
Why can you offer such a low price, does it mean a discount
quality also?
A:
We do business in the honest way, we persue the suitable profits but we
consider more for our customers in advance, and the most important
reason is that we are the first source, we originally produce the
paintings and wholesale them onto the world oil painting market
directly.
However, it never be offered on the basis of quality down, we know our
advantage, we know why we can achieve such a success today.
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Q:
How many different payment methods do you have? Do you accept credit
card?
A:
Considering the convinence and security of our customers, we have developed
to offer 3 different payment methods as below, which is secure, prompt
and convinence.
1> Credit Card (when the purchase amount is less than $500)
We accept Visa, MasterCard, American Express, Discover/Novus, Diners Club
and JCB and derivatives of those brands.
2>
Western Union --- www.westernunion.com 3> Bank Transfer.
When your purchase amount is more than
$500, we only accept western
union and bank transfer.
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Q:
What is your payment terms?
A:
If the full amount is less than $1000, we shall receive the full
payment before production. Otherwise, we should receive 30% of the total
amount as a deposit before production and the rest 70% before
shipment.
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Q: How long does
it take to produce the paintings and how long does it take to arrive them?
A:
Normally It
takes between 3 to 6 weeks that depends on the quantity of the paintings you ordered. After
received your order confirmation along with the payment, we start the
production. We'll keep you in posted for any progress of your order and
notice you before shipment. Usually, it takes 3-5 days to arrive in your house by DHL, UPS, Fedex
and TNT Express channel, 7-10 days by air freight and
about one month by sea freight.
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Q: How are the
paintings packed?
A:
Each
painting is covered by plastic film and then shipped as rolled canvases with a strengthened
cardboard
postage tube in. Besides, the exterior is enwrap with several layers of bubble packages sealed.
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Q: How many
different shipment methods do you have? How much cost for the delivery?
A:
You can
select to delivery your paintings by UPS, DHL, Fedex, TNT,
Air freight and Sea
freight. Because the shipping cost depends on two sections, the one is in which way you take and the other is the weight and the measurement of the order.
As a matter of fact, the cost of shipping are all open for you to inquire, so you only need to let us know
the details of your order, and we will quote you the original price after getting the newest information from
the shipping service.
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Q:
Do you pass my information to any third
parties?
A: Joyo Art Salon
keep a very strict privacy policy and does everything to protect your
personal data. We never sells, rents or makes your personal information
available to any other people or entity.
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Q:
Is ordering from your site 100% safe? Also if I use credit
card?
A: Yes,
it is 100% safe and guaranteed by VeriSign.
Absolutely, it is safe to order online using a credit card.
We have a
Secure Online Ordering System at 2checkout Inc., its Secure Sockets Layer (SSL) software is the industry
standard and among the best software available today for secure online
commerce transactions. It encrypts all of your personal information,
including credit card number, name, and address, so that it cannot be
read as the information travels over the Internet.
Of cause it is the same as using
credit card through Paypal, which also use 128-bit SSL technology to
keep your information safe. In addition, when you send a payment using
PayPal, the recipient won't receive your sensitive financial information
like your credit card or bank account number. This way, you don't have to
worry about the security of your credit card.
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