| How
to buy?
As for the oil
paintings from our online catalogue and stock, you can use our powerful online shopping cart to
make a
purchase, or just send us a email or fax
along with your order list indicates the item number,
sizes
and quantities, so we can give you a quotation involves
all necessary information.
As for the oil painting
portrait from photos, please send us your
photos by
email along with your sizes and detail requirements,
we will give you a quotation within 24hours.
As for the decorative
paintings and frames, please send us your detail order list by
email or fax indicates the item number, sizes and
quantity along with your detail requirements, our
quotation and proforma invoice will be followed to you
immediately.
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Is there a minimum order request?
No minimum request for
oil painting order. But for big buyers and regular
buyers, we offer a big discount.
As for the Decorative Art and Picture
Frames, the minimum order is a 20'ft
container.
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Do you have a printed catalogue?
No. Our online catalogue show
you a complete and newest art works. If you
can not find the paintings or other art products you
want, please feel free to contact
us.
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Can
I order other paintings and sizes not listed in your
catalogue?
Yes, you can send us your own subjects for
recreation and custom your personal sizes.
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I need paintings on special canvas
instead of synthetic canvas, is it ok?
Of cause you
can, except for paintings on synthetic
canvas, Joyo Art Salon also offer oil paintings on
different materials, like linen canvas, cotton
canvas and painting on board, etc. Contact
us to explain your special requirements.
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Any discount for retailer, wholesaler
or regular buyer based on your price list in
the website?
Yes, in order to
assist bulk buyers and regular buyers to promote
and enlarge
their market, Joyo Art Salon offers a
unbeatable wholesale discount, Click
here to apply.
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Why can you offer such a low price, does it mean a
discount quality also?
As the most professional oil painting
wholesaler in china, Joyo Art Salon do her
best to save every dollar for you.
Joyo Art Salon always offer you the
best price than any other supplier in china when
compare to the same quality. We do business in
the honest way, we pursue the reasonable
profits but we consider more for our customers in
advance, and the most important reason is that
we are the first source, we originally produce
the paintings in our own factory and wholesale them
into oil painting market around the world directly.
However, it never be offered on the basis of
quality down, we know our advantage, we
know why we can achieve such a success today.
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Is the oil painting 100% hand
painted? What about the quality? Absolutely.
Our artists use their eyes, hands and senses to
paint each art works. We use only the
best materials, we import high quality
oils for producing the paintings, that is why
they can be well collected for several decades
without any color fading. Meanwhile, all of
our artists are well educated through the
professional art academy and most of them have more
than 10 years artist career. The most
important, we have our independent Inspection
Department, which have a team of 8 master teachers
that control the quality of each painting before
shipment. Our company two decades experience has
strongly proofed that our products have enjoyed a
well quality reputation in the oil painting market. » Back to
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Do
you offer a money-back guarantee? What is your
refund policy?
Yes, do business with Joyo Art Salon your
satisfaction is 100% guaranteed. We are
so confident with our quality control, that
we are offering a 10-day, no questions asked
money-back guarantee. If you are not
completely satisfied, for any reason whatsoever,
with any of our oil paintings, you have up to
10 days to ship the paintings back by Fedex,
DHL or any other Express way to us in its original
packing and we will refund you immediately the full
purchase amount, less shipping cost.
Learn more about our return and exchange
policy, please Click
Here.
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What is your payment terms?
If
the total order amount is less than $1000, we
shall receive the full payment before production.
If more than $1000, we shall receive 30% of the total
amount as a deposit before production and the rest
70% before shipment.
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Are there any additional costs besides my order
amount?
We do not charge you any additional fees. All you
pay is what you see when you check out of our
shopping cart system or the proforma invoice we
quote you. No hidden fees, no hidden charges.
However local import taxes and tariffs exist in
some countries around the globe. These tariffs or
taxes vary from country to country and apply in some
cases.
Please contact your local tax authorities who
will be able to provide you with exact information
regarding these import tariffs or taxes.
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How many different payment methods
do you have? Do you accept credit card?
Considering the convenience and security of our
customers, we have opened 3 different payment
methods as below, which is secure,
prompt and convenience.
1) Bank Transfer
2) Western Union
3) Credit Card
Click here to learn
about the credit card payment online.
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How long does it take for
producing my order?
Normally it takes around 2-5 weeks for an order
period, we will keep you in posted and
notice you before shipment. If
you only order from our stock paintings, we
can arrange the shipment immediately.
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How
are the paintings packed?
Each painting is covered by a
plastic film and then rolled up with a strengthened tube
in. Besides, the exterior is enwrap with several
layers of bubble plastic covers sealed, it's strong
enough during the delivery.
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How
do you send my order? and how long does it take?
Most orders are
delivered by express, we work with UPS,
DHL, Fedex and TNT, they offer a
excellent service. Normally it takes 3-6 working days
for the express delivery. As soon as we send
out the package, we will send you an email
along with the tracking number, which you can track
the goods online.
Besides, you can also
choose to use Air freight(need 7-10days)
and Sea freight(need one month) for large
package, we will check with you upon your
order.
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How
to calculate the shipping cost? The shipping
cost depends on two sections, the one
is in which way you take and the other is the
weight and the measurement of the package.
As a matter of fact, the price criterion of
each express company are all open today, Joyo
Art Salon has a long term agreement with them,
which can assure our customer the lowest delivery
cost. After
you send us the detail order list, we
will quote you the newest delivery cost in the
proforma invoice.
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What
if damaged when I receive the package?
If you find transport damages happened on the
package when you receive it, please help to
remark on the delivery document and send us a
digital photo of damaged packing within 24hrs. We
will replace the damaged items or reimburse them if
we are unable to replace them.
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Do you pass my information to
any third parties?
Your privacy is extremely important to us,
Joyo Art Salon keeps a very strict privacy policy
and does everything to protect your personal data.
We never sell, rent or make your personal
information available to any other people or
entity.
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Is ordering at your site 100%
safe? Also if I use credit card?
Yes, ordering online at Joyo Art Salon is
100% safe.
Your credit card information is transferred over
a secure server connection and additionally
encrypted with 128 bit Secure Sockets Layer(SSL)
connection. It encrypts all of your personal
information, including credit card number, name, and
address, so that it cannot be read by any
other entity over the internet.
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