We do our best for our customers to be pleased with their purchases and our service. The opportunity of possible refund or exchange of the artworks you are not satisfied is made exactly for this purpose.  Joyo Art Salon provides a possibility to refund your money or exchange the purchased items, if, due to some reason, you are not satisfied with your purchase.  Please notice to the following policy when you need to return or exchange the goods:

• All return & exchange request must notified us by e-mail within 3 days of receiving the items. 

• The goods can be returned in 10 days in its original condition,  i.e. undamaged, and you shall be responsible for the full shipping cost. 

• Please contact with us regarding the document of the custom invoice before the delivery, i.e. price and total amount indicated in the custom invoice, receiver's name and address, etc.

• You can exchange your purchased items with any other art works, and we will be happy to help you in choosing our best products.

• No exchange or return for custom painting order if the artworks has begun. 

We are sure, however, that you will be fully satisfied with your purchase and will not need to use this service.

We make all efforts to achieve 100% customer satisfaction. But in any reason you feel dissatisfied,  please let us know as soon as possible. Your feedback should be highly appreciated and is very important to us. 

Still have questions?
CLICK HERE